Stylo Assist is an augmented intelligence assistant designed to help your support team better understand customer requests, identify the problems in the ticket, and even help to solve those problems by generating an ideal text response to send back to the customer. Assist uses Stylo's own natural language processing model in combination with an integration with ChatGPT.
You can activate Assist by clicking the Stylo Smile icon in the text editor on the ticket. Here you'll be presented with a generated text response that helps your agents respond to a message quickly, while still using contextual and issue-specific language. Your agents can choose to paste this message into the text editor, or they can click the 'regenerate' button on the top right of the modal to produce a new suggestion. Once the text is pasted into the editor, the agent can customize the response to better suit the specific use case.
The second button available is Assist Summary, which posts an internal note to the ticket that summarizes the issue, bullets the problems/actions to take, as well as the suggested text. This can be very helpful when reassigning or escalating a very long threaded ticket, since it gives the new assignee a brief overview of the issue.
Note that Assist is currently in beta, but it is included in our standard pricing plan. Soon Assist will not only suggest text, but will actually search your Zendesk ticket knowledge base to find the specific solution to each issue. Here's a GIF overview of how Stylo Assist works:
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